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ABOUT OUR E-MAILS
All CNET newsletters and alerts are made from scratch, in-house, using basic HTML editing applications. They are then sent via our own outbound mailing system to millions of subscribers. If you are having problems or if you would like to update or change any of your newsletter subscriptions, you can do so via the sections below. For privacy information, please visit the following page.
CHANGE SUBSCRIPTIONS
You can change any of your CNET newsletter preferences including your subscriptions, delivery format, and e-mail address on the following pages. Simply select which newsletters you would like to update and then click Submit:
WATCH LISTS
There's a lot of stuff on CNET Downloads, and keeping track of your favorite software andgames has previously been a bit tricky. Watch lists will let you know when those items are updated andthe best part is that they're a free Web tool. So there is no software to download, and nothing to install.
UNSUBSCRIBE HELP
If you would like to unsubscribe from all CNET Newsletters, just click the link below to use the unsubscribe page. If you would like to unsubscribe from individual newsletters, you can choose which specific newsletters you want on the management pages below.
UPDATE YOUR E-MAIL
Users can change their e-mail address and manually update their password through the Manage Your Account page. These changes should automatically update throughout our registration system and newsletters within 72 hours.
CONFIRMATION E-MAILS
In order to prevent unauthorized subscriptions, CBS Interactive supports closed loop confirmation. This requires users to double opt-in when they register for our newsletters. If you need to resend yourself a confirmation e-mail, you can do so from the following page:
DELIVERY PROBLEMS
Although there shouldn't be any delivery problems nomally, there are several issues that can affect the delivery of CNET's e-mail newsletters. Here are some things that you can check to ensure that you continue to receive our newsletters.
Spam filters
The most common reason why users may not be receiving CNET Newsletters is because of e-mail spam filtering. These filters may accidentally mark and move your newsletters to your spam or bulk mail folder. To remedy the problem, go to your spam folder and mark any newsletters as "not spam" and then add the e-mail addresses belowto your "safe sender" list.
- newsletters@cnet.online.com
- newsletters@download.online.com
- newsletters@courses.online.com
- newsletters@news.online.com
Server side filtering
Another problem could be server-side filtering from your Internet Service Provider (ISP). In an effort to reduce unwanted junk mail, many ISPs have set up server-side spam filters that can block newsletters and bulk mail before they even reach your inbox. If you suspect this may be a problem, contact your ISP directly to let them know you want to receive newsletters sent from CBS Interactive with the following information:
- Domain name: online.com
- First IP address: 216.239.114.250
- Second IP address: 216.239.114.130
Undeliverable status
Our newsletter system will change an e-mail status to "UNDELIVERABLE" if it receives too many bounce-back messages. This can happen from an inbox being full for long periods of time or if an Internet Service Provider (ISP) is having problems. If you think this may have happened to you, you can correct the problem by first cleaning up your inbox and then asking CNET Membership support to check your deliverable status.
PASSWORD ASSISTANCE
CBS Interactive has password protected all newsletter subscriptions to better secure our users' personal account information. You will need to create a password to gain access to your newsletter account. If you have forgotten your password, please visit the following self service Password Assistance page. You will be prompted to submit your e-mail address which will send a message instructing you how to reset your password.
BROKEN NEWSLETTER LINKS
The links found in CNET Newsletters are tested multiple times to ensure that they are working properly before they are sent out. Occasionally there may be problems due to one of the following factors.
Page not found
Some users have reported that they were receiving Page not found errors when clicking on newsletter links. It has been determined that most of these errors were caused by damaged browser cookies. This problem can be quickly remedied by deleting cookies in your browser's Internet Options.
Browser cookies
You need to have your browser cookies enabled in order to take advantage of newsletters. The default setting on most computers is to let the browser handle cookies, however if you or someone you know has manually shut them off, we recommend enabling them once again.
Text newsletters
If you are having problems with links in a "text only" newsletter (no graphics or images), it could be that the links are breaking and not wrapping properly. This will result in an immediate error page. If this is the case, simply cut and paste the entire URL into the address bar of your browser.
Some e-mail clients require JavaScript to be enabled in order for hyperlinks to function correctly. We do not code our links in Javascript, but many of these same clients forcefully alter the code of newsletters to better suit their own needs. If Javascript is not enabled, the links within our newsletters will not work.
Site traffic
If you experience problems when you click on a newsletter link, it could be that we are experiencing very high traffic or a problem with one of our servers. In either case, you should try the link again in 24 hours. If this problem continues to occur after 24-hours, then it may need to be investigated.
NO PICTURES
Your e-mail client may be configured to block all images. Some clients block all incoming images and style sheets to speed up page downloads and to block potential virus threats. If you wish to automatically download images, you will need to adjust your preferences.
Another possibility is that your computer may be using a firewall or anti-spyware program that blocks our main image server--http://i.i.com.com. One program in particular, Webroot Spysweeper, has i.i.com.com listed in its "blocked sites" list. You can easily remove this server from their list by following these steps:
- Open Spysweeper.
- Click on "Shields."
- Uncheck "Do Not Show Blocked Sites in the List", then click "View hosts file."
- Once the blocked sites list loads, check the address "i.i.com.com" and click "Delete Selected Entries."
If you are not using Webroot Spysweeper, our image server still may have ended up in your "Hosts" file. In this case, please follow these steps:
- Search your hard drive for your "HOSTS" text file. It will probably be here C:\I386 (that's a capital I).
- Open it using TextPad. Inside, you'll likely find a list of servers, one of which will be "i.i.com.com."
- Erase that listing, save the doc, and you should be able to view our images and CSS styles.
HTML OR TEXT FORMAT
Some HTML-capable clients have trouble displaying our HTML-formatted newsletters. If you have trouble reading a newsletter due to formatting issues, visible HTML code, or other problems, you should switch to TEXT versions via one of the newsletter links mentioned above.
Please also note that changing your delivery format also changes it across all CBS Interactive brands including CNET, ZDNet, mySimon, GameSpot, MP3.com, TechRepublic, and BNET.
Although updating your newsletter format to HTML or TXT will affect all of your CBS Interactive brand newsletters, CNET Downloads watch lists and CNET News e-mail alerts must be updated separately as they are not part of our primary newsletter system. We hope to change this behavior in the future, but for the time being you will need to update them separately via the following sections.
OUTLOOK 2007 ISSUES
With the release of Microsoft Office 2007, Microsoft no longer relies on Internet Explorer to render HTML email within Outlook's user interface. Instead, Microsoft now uses Word to render HTML for Outlook. This presents some problems for newsletters including:
- Some background images and headers may disappear.
- Font and background colors may appear incorrectly or vanish completely.
- Certain newsletter components may appear in the wrong location.
- Animated .gif images may not animate at all and Flash images may appear as a big red X.
Our technical staff is aware of this problem and is working to resolve it as soon as possible. In the meantime we recommend clicking the "View online" option at the top of all CNET Newsletters.
SPAM TIPS
As a leader in antispam and antispyware initiatives, CNET does not condone the selling of e-mail addresses to any third-party sites. For information on spam as well as tips and recommendations on how to prevent spam in the future, please visit the following page:
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